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Q:
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From what time can be used Skymol Communicator on my website?
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A:
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The Service should be available within minutes of adding the generated code to your Web page(s), and from that point on are available 24 hours a day, 7 days a week, 365 days a year. Regularly, we perform maintenance task on our servers. During these periods Skymol Communicator may not be available but before maintenance you'll get a notification by Skymol.
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Q:
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On how many pages can be used Skymol Communicator?
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As many as you want! There are no limitations placed on you at all.
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Q:
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Will Skymol Communicator slow down my Web pages?
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No. While you add the generated code to your web page(s) for communication our servers, the time required by these new activities is measured in fractions of seconds and should not be noticeable by your visitors. Our company maintains multiple Internet connections for these services. Additionally, our servers are top of the line servers with redundant hard-drives that are load-balanced, backed up, and maintained by the experts of our web hosting company to guarantee maximum up-time.
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Q:
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I'm using Mac. Is Skymol Communicator available from it?
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A:
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Yes. Skymol Communicator is accessible from any PC or Mac.
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Q:
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How much does Skymol Communicator cost?
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A:
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We offer several different packages tailored to your requirements. To find out which is right for you, and for details of our latest special offers, please go to Skymol Pricing of Skymol Communicator.
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Q:
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If we get access to use Skymol Communicator free and can't get started right away, can we delay the start of the trial period for a few weeks or break it up into two separate chunks?
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No. You will have a deadline to set up your account. It's not possible to break your free trial into different periods or delay your start date. Please note, Skymol answers your request for free trial within two business days and the deadline to set up your account is mostly the last day of your trial period.
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Q:
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Just finished Free Trial Signing Up. What shall I do now?
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A:
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After your signing up we are going to check the data, especially the web site URL address you've provided us, within 48 hours, and send you an ID (user name) and password with which you can get access to your Skymol Communicator Live Video Chat account.
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Q:
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What happens when the free trial expires?
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When your free trial expires, your account will be deleted and Skymol Communicator will not be available for you, your customers and website visitors any more. You should remove the generated codes from the pages you have set on.
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Q:
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With all of the concerns around privacy, how can you guarantee that you won't sell my customer's information to other parties?
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Please review our Privacy Policy page. We do not associate any personal data with specific customers or businesses.
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Q:
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How can I stop abusive website visitors/chatters?
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A:
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There is generally no way to block visits/chats from specified IP addresses.
We suggest you implement a system to block visitors through your own web server (so that the visitor cannot access your site).
If you experience numerous unwanted conversations, we recommend you accept them - but do not respond to the chatter in any way. They are less likely to persist if they are not getting a reply from you.
Finally, in the worst cases, your internet service provider (ISP) may be able to assist.
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Q:
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How can I get an answer to a question that's not in this list?
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A:
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