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How does Skymol feel about the issue of privacy?
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A:
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Skymol Corp. is firmly committed to the privacy of customers and visitors to its web sites. We are equally committed to the privacy of the data we collect for sites using our eServices.
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Does Skymol have an official privacy policy? If so, where can I find it?
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A:
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You'll find a link to the complete text of the Privacy Policy at the bottom of every page on the site, including this one.
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Does Skymol collect personal information about visitors using Skymol Communicator?
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A:
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Skymol collects limited personal information such as name, phone number and e-mail address from visitors to our customer's websites using Skymol Communicator Live Video Chat.
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What about combining personal information with browsing information?
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Since Skymol collects only limited personal information, we do not combine browsing information with personal information such as name, phone number and e-mail address.
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Does Skymol record my IP address?
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A:
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Yes. IP addresses are recorded by every site on the Internet.
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Why does Skymol record my IP address? How is it used?
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A:
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Skymol collects IP addresses exclusively for the following uses: (1) administration of our web site and servers, and to improve our services; or (2) statistical purposes; or (3) to help our customers using Skymol Live Video Chat Services to conduct their online customer care in a better way.
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I'm concerned about cookies. What are they?
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A:
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Cookies are pieces of information that a web site transfers to your computer's hard disk for record-keeping purposes. Cookies can make a web site more useful by personalizing information for visitors and by storing information about your preferences on a particular site. The use of cookies is an industry standard, and many major web sites use them to provide useful features for their customers.
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How does Skymol use cookies? Should I be concerned?
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Skymol uses cookies only for more accurate anonymous usage analysis. The cookie information does not include personal data such as name, phone number or e-mail address. In addition, Skymol uses cookies for the following purposes:
o To identify you
o To customize our site for you
o To help improve our Services
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Does Skymol link cookies to my personal information?
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A:
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No. Skymol does NOT link cookies to personal data.
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Can I reject cookies?
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Yes. Most browsers are initially set up to accept cookies. If you would prefer, you can set your browser to reject cookies.
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Are there disadvantages to rejecting cookies?
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A:
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Many features of web sites are dependent upon the use of cookies. Disabling cookies will prevent a user from taking full advantage of a web site. From the Skymol perspective, if a visitor to a customer's website rejects cookies, there will be no disadvantages to use Skymol Communicator. If our customers and their agents reject cookies, they will be unable to use our Service.
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Does Skymol create individual profiles for visitors?
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A:
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Skymol does not create individual profiles for visitors. Unlike other eServices we do not have a database of individual profiles for each visitor. Skymol collects data in aggregate form, and data is neither recorded nor stored for individual visitors.
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I'm a Skymol customer. You collect data so that I'm able to use your services. How confidential is this information?
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A:
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All the information we compile so that you are able to use the Service on your websites is considered confidential. Details and statistics of the usage of Skymol Communicator by you, your clients and visitors are protected by IDs (usernames) and passwords. To ensure this privacy, our Data Center is protected by industry standard security technology, such as firewalls and security analyzers using SSL (Secure Socket Layer) encryption to protect transmission of data.
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Does Skymol have unlimited access to my confidential information?
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Skymol has limited access to your data. Skymol will not access, modify, or otherwise divulge the information we compile during the usage of the Skymol Communicator by you, your clients and visitors except for the express purpose of generating reports which have been authorized by you or otherwise agreed to by you, or unless acting under a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property of Skymol; (3) enforce the Skymol Communicator Terms of Service License Agreement; or (4) troubleshoot any service problems.
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What does Skymol do with the information I gave you when I signed up?
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Our site's registration form may require users who signed up for our service to give us contact information (such as their name and e-mail address), and financial information (such as their credit card numbers). Personal and financial information that is collected is used to check the user's qualifications for registration and to bill the user for products and services. We may also use this information to:
o Contact you when necessary
o Send you information about our company
o Send you promotional material from some of our Partners
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I cannot find the answer to my privacy question here on the site. What should I do?
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A:
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If you have any questions or comments about this policy, our services, or your experience with Skymol, you can use the Help & Technical Support page on our site.
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