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Skymol Communicator Standard Edition includes only a limited number of features:
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 Real-time Voice, Video and Text
Chat
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Interact with online customers real time. With Skymol Communicator, agents are available in voice, video and text chat with a simple click. They will be able to offer much more interactive and assertive services to your customers, making your business more accessible and your web site more human.
Increased video picture (300 pixels X 300 pixels)!
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 Push Page and URL Sending
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Skymol Communicator real-time customer push page and URL sending provide an interactive way to help customers find the web pages they need.
An interactive way to help customers find the web pages they need. You are able to navigate your visitors on your website and show them the information you look for. You will effectively reduce your abandon rate.
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 File Transfer
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Skymol Communicator allows agents to send files to customers, right from their chat window.
Send files (documents, catalogs, etc.) to your customers. Save time not to send the documents in e-mail.
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 Voice, Video and Text Chat Transfer
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Transfer calls from one agent to the other, for example transfer a customer from a sales assistant to a billing agent.
Provide professional service with voice, video and text chat transfer which gives your agents the opportunity to redirect the customers among them.
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 Audio and Video Messages (Ads)
while on hold
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Audio and video targeted messages, ads to customers while they are on hold.
Target your customers with field specific audio and video messages. Show them your new products, services, business related information, etc. Don't let their attention get lost while they are on hold.
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 Executive Interface
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It helps you and your agents to make everyday online customer care in an easy way using Skymol Communicator's professional interface.
Provide quickly comprehensible snapshot of your departments and agents' performance, enabling you to develop your services online.
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 View and Search past Text Chats
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Skymol Communicator Standard Edition archives all of your organization's text chats securely on our servers. All chats may be searched and viewed at any time.
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 Usage Reports
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Real time usage reports: Total number of voice, video and text chats; average time on hold, etc. Search statistics by date range, agent, department, form of communication.
Get detailed analysis about the performance and activity of your business' online customer care.
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 No Software Download and Setup
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There is no need to download and install software which allows you, your customers and your agents to use Skymol Communicator. No Java applets or custom applications are necessary.
Skymol Communicator Live Video Chat is a web-hosted solution.
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Other Features
- Unmatched Browser Compatibility
Skymol Communicator actively supports Internet Explorer, Mozilla, Firefox, Chrome, Opera and Safari.
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Voice, Video and Text Chat Buttons
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SSL (Secure Socket Layer)
We support the use of 256-bit SSL encryption when accessing Skymol Communicator. Any sensitive personal information that is sent to our website is held in a secured environment, monitored 24 hours a day, protected by anti-hacking tools such as firewalls and database field encryption.
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Print the viewable and searchable reports.
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