Overview > Skymol Communicator Standard Edition > Features and Screenshots > Proactive Invitation Live Voice & Video Engage™
|
Skymol Communicator Business Edition's Live Voice & Video Engage™ feature that is triggered by an intelligent, user-friendly business rules engine, this permission-based application enables you to reach out and connect with website visitors at critical moments throughout the online session.
Select a visitor in the real-time monitoring interface of the Agent Communication Window and send the invitation manually.
|
|
|
How to apply the proactive invitation? Here you can find two examples:
Discount and Special Offer
You can increase your sales and revenue with a Call to Action in the Live Voice & Video Engage™ proactive invitation. There is no better way to invite website visitors to talk using voice, video and text chat than to offer a discount, special offer or free gift. This will attract your visitors' interest and prompt them to chat with your online agents.
|
|
Save from Shopping Cart Abandonment
Many online purchases are lost in the check out process. Customers encounter technical difficulties, or have questions about shipping; they get frustrated and abandon their shopping carts. Why lose the sale when the customer has come this far? Just add Live Voice & Video Engage™ and save the sale by offering Live Customer Service at this critical point in the online shopping experience.
|
|
This brand new solution resources to desired outcomes:
|
-
Increase conversion rates.
Leverage Skymol's business rules engine to implement an event-driven approach to online sales. Using behavioral targeting and active analytics to prioritize audience segments most likely to respond, Skymol Live Video Chat Services platform introduces helpful resources and relevant offers that motivate website visitors to take action on your site.
|
|
-
Reduce shopping cart abandonment. Reach out to customers who stall or experience difficulties during checkout, and remove the obstacles that cause abandonment. With the deployment of Skymol Communicator proactive voice, video and text chat solution you are able to provide the clarification, information and reassurance your customers need throughout the checkout process to successfully complete their online transactions.
-
Increase average order size. Skymol's personalization technology and skills-based routing features enable you to maximize cross-sell opportunities and increase average order value (AOV).
-
Maximize ROI. Make changes on-the-fly, rendering better results and higher conversion rates.
|