Overview > Skymol Communicator Standard Edition > How it Works How Skymol Communicator works:
1. A visitor loads a web page, which contains a live chat button, and clicks on it opens an interface placing the visitor in a wait queue;
2. An agent receives the next visitor in line into the communication window;
3. The visitor is able to talk to (or text chat with) the agent while hearing and seeing the agent answer back in real time.
Our application servers ensure the environment enabling this kind of communication.
