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Enterprise Solution > Skymol Communicator Business Edition > Features and Screenshots
Our most cost-effective solution helps organizations to increase sales, reduce operating costs and encourage customer retention.
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 Real-time Voice, Video and Text
Chat
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Interact with online customers real time. With Skymol Communicator, agents are available in voice, video and text chat with a simple click. They will be able to offer much more interactive and assertive services to your customers, making your business more accessible and your web site more human.
Increased video picture (300 pixels X 300 pixels)!
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 Proactive Voice, Video and Text
Chat
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You can proactively greet your website visitors and offer them your real-time assistance using voice, video and text chat. You can send this invitation manually by selecting your visitors in the Agent Communication Window.
Learn More >>
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 Real-time Site Monitoring
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Live monitoring provides you the competitive advantage by providing deep insight on how your visitors are behaving on your website.
Increase customer loyalty and satisfaction while improving your competitive advantage with faster, more reliable web experience.
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 Offline Voice, Video and Text
Messages
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Offline voice, video and text messages to departments and/or agents. Voice, video and text messages are archived securely on our servers and may be searched and viewed at any time.
It's easier and faster for your customers to explain something out loud and visual for up to 5 minutes than to write a long e-mail.
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 Push Page and URL Sending
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Skymol Communicator real-time customer push page and URL sending provide an interactive way to help customers find the web pages they need.
An interactive way to help customers find the web pages they need. You will effectively reduce your abandon rate. Visitors will be more inclined to click and ask you for help rather than back out of something they already started.
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 File Transfer
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Skymol Communicator allows agents to send files to customers, right from their chat window.
Send files (documents, catalogs, etc.) to your customers. Save time not to send the documents in e-mail.
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 Voice, Video and Text Chat Transfer
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Transfer calls from one agent to the other, for example transfer a customer from a sales assistant to a billing agent.
Provide professional service with voice, video and text chat transfer which gives your agents the opportunity to redirect the customers among them.
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 Audio and Video Messages (Ads)
while on hold
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Audio and video targeted messages, ads to customers while they are on hold.
Target your customers with field specific audio and video messages. Show them your new products, services, business related information, etc. Don't let their attention get lost while they are on hold.
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 Executive Interface
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It helps you and your agents to make everyday online customer care in an easy way using Skymol Communicator's professional interface.
Provide quickly comprehensible snapshot of your departments and agents' performance, enabling you to develop your services online.
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 View and Search past Text Chats
and Voice & Video Conversations |
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Skymol Communicator archives all of your organization's voice, video and text chats, securely on our servers. All voice, video and text chats may be searched and viewed at any time.
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 Usage Reports
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Real time usage reports: Total number of voice, video and text chats; average time on hold, etc. Search statistics by date range, agent, department, form of communication.
Get detailed analysis about the performance and activity of your business' online customer care.
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 No Software Download and Setup
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There is no need to download and install software which allows you, your customers and your agents to use Skymol Communicator. No Java applets or custom applications are necessary.
Skymol Communicator Live Video Chat is a web-hosted solution.
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Other Features
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Multi-language Customer Chat Window
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Unmatched Browser Compatibility
Skymol Communicator actively supports Internet Explorer, Mozilla, Firefox, Chrome, Opera and Safari.
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Voice, Video and Text Chat Buttons
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SSL (Secure Socket Layer)
We support the use of 256-bit SSL encryption when accessing Skymol Communicator. Any sensitive personal information that is sent to our website is held in a secured environment, monitored 24 hours a day, protected by anti-hacking tools such as firewalls and database field encryption.
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Printable Reports
Print the viewable and searchable reports.
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