Skymol Communicator Standard Edition includes only a limited number of features:

 

Real-time Voice, Video and Text
             Chat


 
 

Interact with online customers real time. With Skymol Communicator, agents are available in voice, video and text chat with a simple click. They will be able to offer much more interactive and assertive services to your customers, making your business more accessible and your web site more human.

Increased video picture (300 pixels X 300 pixels)!



















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  Push Page and URL Sending

 

  


Skymol Communicator real-time customer push page and URL sending provide an interactive way to help customers find the web pages they need.

An interactive way to help customers find the web pages they need. You are able to navigate your visitors on your website and show them the information you look for. You will effectively reduce your abandon rate.


















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  File Transfer

 

  

Skymol Communicator allows agents to send files to customers, right from their chat window.

Send files (documents, catalogs, etc.) to your customers. Save time not to send the documents in e-mail.


















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Voice, Video and Text Chat Transfer

 




Transfer calls from one agent to the other, for example transfer a customer from a sales assistant to a billing agent.

Provide professional service with voice, video and text chat transfer which gives your agents the opportunity to redirect the customers among them.



















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Audio and Video Messages (Ads)
             while on hold

 

  

Audio and video targeted messages, ads to customers while they are on hold.

Target your customers with field specific audio and video messages. Show them your new products, services, business related information, etc. Don't let their attention get lost while they are on hold.





















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  Executive Interface

 

  
 


It helps you and your agents to make everyday online customer care in an easy way using Skymol Communicator's professional interface.

Provide quickly comprehensible snapshot of your departments and agents' performance, enabling you to develop your services online.


















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  View and Search past Text Chats

 


Skymol Communicator Standard Edition archives all of your organization's text chats securely on our servers. All chats may be searched and viewed at any time.















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Usage Reports

 

  


Real time usage reports: Total number of voice, video and text chats; average time on hold, etc. Search statistics by date range, agent, department, form of communication.

Get detailed analysis about the performance and activity of your business' online customer care.














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  No Software Download and Setup

 


 

There is no need to download and install software which allows you, your customers and your agents to use Skymol Communicator. No Java applets or custom applications are necessary.

Skymol Communicator Live Video Chat is a web-hosted solution.


 
 
 
 
 

 

 
 
 
 
 
 
 
 


Other Features

  • Email Transcripts
    Customers can have their chat, voice, video and text chat transcripts emailed to them. 
  • Email Offline Message Transcripts
    Customers can have their offline text message transcripts emailed to them. 
  • Customizable Skin
    Customizable customer window interface skin. You can even upload and use your own logo in the customer communication window so you can have your own branded environment without having the Skymol Communicator logo displayed to your customers any where.  
  • Agent Assignments
    Assign an agent to specific departments or have agents belong to multiple departments. 
  • Unmatched Browser Compatibility
    Skymol Communicator actively supports Internet Explorer, Mozilla, Firefox, Chrome, Opera and Safari.
  • Department/Agent Reporting
    Use Skymol Communicator Standard Edition's text chat archives or survey reports to get a detailed analysis of your department and/or agent utilization.
  • Voice, Video and Text Chat Buttons
     
  • Single Domain License
    The single domain license allows you to use Skymol Communicator Standard Edition live chat over single domain website. 
  • SSL (Secure Socket Layer)
    We support the use of 256-bit SSL encryption when accessing Skymol Communicator. Any sensitive personal information that is sent to our website is held in a secured environment, monitored 24 hours a day, protected by anti-hacking tools such as firewalls and database field encryption. 
  • Role-based Security
    Non-administrative agents are prevented from viewing archived chats that they are not authorized to view. 
  • Unlimited Departments
    You can set as many departments (e.g. sales, billing, support, etc.) as you want. 
  • Audio and Visual Notification
    Hear and see when a customer would like to contact you. 
  • Printable Reports
    Print the viewable and searchable reports.